Remedial Healthcare India Pvt. Ltd.
“Health is a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity.”
– World Health Organization
India, often known as the ‘pharmacy of the world’, is a global leader in affordable generic drugs. The nation adds to the world’s generic drug production by supplying medicines to over 200 countries. This has been instrumental in making essential healthcare accessible to millions worldwide. As Virgil says, “The greatest wealth is health.”
India’s pharmaceutical industry has emerged as a global powerhouse, driven by innovation, affordability, and a growing emphasis on healthcare accessibility. With a burgeoning population and increasing healthcare expenditure, the demand for quality and affordable medicines has never been higher. Remedial Healthcare India Pvt. Ltd. has established itself as a leading player in the public healthcare industry.
Founded by visionary entrepreneur Mr. Avinash Banga, Remedial Healthcare has grown from a modest beginning to a leading pharmaceutical company with a strong presence across India. They have a diverse portfolio of over 300 high-quality brands, including General Range, Gynecare Range, Skincare Range, and Orthopaedic Range products.
They are dedicated to improving health and well-being by providing top-tier pharma products that adhere to the highest standards of quality in the industry. With a focus on innovation, quality, and customer-centricity, the company has built a robust portfolio of products. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution,” says William A. Foster.
Mr. Banga’s leadership and vision have been very significant in the company’s exponential success. Under his guidance, Remedial Healthcare India Pvt. Ltd. has not only expanded its market reach but also garnered numerous awards and recognitions, solidifying its position as a trusted name in the Indian pharmaceutical industry.
In this exclusive interview, we are featuring Mr. Avinash Banga in the “Most Trusted Healthcare Company of the Year 2024” edition. He shared his company’s journey, its commitment to quality, and its vision for the future. Intrigued to know more about this healthcare venture and franchises? Stay tuned for the inspiring story of Remedial Healthcare India Pvt. Ltd. and its founder about his life lessons and insights to excel in your journey as a successful entrepreneur.
Prime Insights: What was the driving force behind the foundation of your company?
Frankly speaking, at that time, the main driving force was the potential for economic growth and the ability to make a significant impact on global health. Furthermore, the desire to improve public health in our country and enhance the quality of life of our people is now taking shape as the driving force for our company. This shift in perspective became the cornerstone of our company’s mission.
Prime Insights: What are the names of your different divisions, and also tell us about the range of products these divisions cover.
We have four divisions, each catering to specific healthcare needs. Our parent company is ‘Remedial Healthcare’, providing a wide range of general healthcare products. Second, ‘She Biologicals’ specializes in comprehensive gynecare solutions and serves a comprehensive range of gynecare products. Our third branch is ‘Cutis Biologicals,’ which focuses on skincare products, and our fourth division is ‘Ortholink Remedies,’ with a very good range of orthopedic products. This diversified approach allows us to address a broad spectrum of healthcare requirements and contribute meaningfully to the well-being of the community.
Prime Insights: Do you have a PAN India presence, or are you operating in limited states?
Yes, we have a robust PAN-India presence. Our network of stockists and distributors has widespread availability of our products across the country. Additionally, we maintain strong relationships with major hospitals and nursing homes nationwide for their specific healthcare needs.
Prime Insights: How does your company ensure that every service offered is customized as per clients’ requirements?
We believe in a deeply collaborative approach to healthcare. Our company prioritizes understanding each customer’s unique needs through thorough consultations and detailed requirement analysis. We collaborate closely with our customers to develop customized solutions and products, employing a flexible approach and leveraging our expertise to ensure that our services are customized to meet their specific demands. Regular feedback and continuous improvement are integral to our process, ensuring high satisfaction and exceptional results. We’re committed to continuous improvement, ensuring our offerings evolve alongside our customers’ needs.
Prime Insights: How have you built strong alliances with your customers? What strategies have you used to gain their trust?
We built strong alliances by maintaining open communication, delivering high-quality products, customizing solutions to customer needs, providing complete promotional support, and incorporating feedback. These strategies ensure reliability and demonstrate our commitment to customer success and building their trust.
Prime Insights: How has customer trust evolved in your brand over the years?
We’ve cultivated a strong foundation of trust with our customers. Over the years, customer trust in our brand has evolved through consistent delivery of high-quality products, transparent communication, and responsive support.
This has been achieved through undying commitment to product quality, transparent communication, and exceptional support. Our rigorous safety and efficacy standards ensure that every product meets the highest benchmarks. This steadfast dedication to excellence, coupled with our focus on innovative healthcare solutions, has solidified our position as a trusted name in the industry.
Prime Insights: How do you ensure swift communication with your customers?
We ensure swift communication with our customers through multiple channels, including dedicated customer service teams, real-time chat support, and responsive email and phone systems. We also use CRM tools to track interactions and ensure timely follow-ups, keeping customers informed and engaged.
Prime Insights: For you, what is the true value of a customer?
For us, customers are more than just consumers; they are partners in our journey. The true value of a customer for us extends beyond just transactions. Our stockists and our distributors are integral to our success and our partners in growth and innovation. Their trust and loyalty fuel our growth, and their satisfaction is the ultimate measure of our impact. Their feedback drives our improvements, their loyalty strengthens our brand, and their satisfaction is the ultimate measure of our success. We build enduring relationships that drive mutual success by prioritizing customer needs and exceeding their expectations.
Prime Insights: How have you utilized research and development to drive continuous innovation within the company?
“One of the biggest challenges to medicine is the incorporation of information technology in our practices.” – Samuel Wilson
We utilize research and development to drive continuous innovation by investing in cutting-edge technologies and staying abreast of industry trends. Our dedicated R&D team collaborates with experts, conducts extensive market research, and performs rigorous testing to develop new products and improve existing ones. This commitment makes us different from our competitors and gives us an extra edge.
Prime Insights: What are the primary work challenges that you face in your industry, and how does the team overcome them?
In the pharmaceutical industry, primary work challenges include stringent regulatory compliance, rapid technological advancements, and maintaining high-quality standards. Our team overcomes these by staying updated with regulatory changes, investing in continuous training, using advanced technologies, and fostering a culture of quality and innovation.
Prime Insights: What are the essential corporate values of your firm?
Integrity, innovation, quality, and customer focus are the cornerstones of our company culture. We believe in conducting business with the highest ethical standards, continuously pushing the boundaries of healthcare, seeking to innovate and maintain the highest standards of quality in our products and services, and placing our customers at the heart of everything we do. These values drive us to create a positive impact on the lives of the people we serve.
Prime Insights: Would you like to share the company’s significant milestones and achievements acclaimed over these years?
Our company has been recognized with several prestigious awards, highlighting our commitment to excellence and leadership in the healthcare industry. In 2021, we proudly received the “Pride of Bharat” Award and the “Iconic Brand Of The Year” Award. Building upon this momentum, we were bestowed with the “Super Indian Brand” award in 2022 in the category of Innovative Pharmaceutical Company of the Year.
In 2023, our dedication to superior quality and innovation earned us “The Quality Brand of India” Award and the “Excellence in Healthcare & Leadership” Award. Continuing this momentum, this year in 2024 we are honored with the “Indian Iconic Brand & Leaders” Award. We are deeply honored and humbled by this recognition, and it reinforces our pledge to remain dedicated to our customers until the very end. These accolades underscore our position as a leading force in the healthcare sector for our unwavering commitment to quality and innovative work.
Prime Insights: What are the company’s upcoming expansion plans for the future? Are you planning to introduce new additions to your services?
Our company’s upcoming expansion plans include entering new markets and broadening our global footprint. We are also focused on introducing innovative products and expanding our service offerings to address emerging health needs. By leveraging cutting-edge technology and investing in R&D, we aim to enhance our product portfolio and provide comprehensive healthcare solutions, ensuring we continue to meet and exceed customer expectations.
Prime Insights: What are some valuable lessons you would like to share with new-age and aspiring entrepreneurs?
For new age and aspiring entrepreneurs, some valuable lessons from my side are:
- Embrace resilience: Challenges and setbacks are inevitable in the entrepreneurial journey. Learn to view challenges as opportunities for growth, adapt your strategies, and keep moving forward.
- Prioritize customer needs: Truly understanding and addressing customer pain points is the cornerstone of long-term business success. Build strong relationships and exceed customer expectations.
- Innovate continuously: Stay adaptable and open to new ideas, technologies, and market trends. Embrace new ideas and technologies to drive unprecedented growth and differentiation.
- Build a Strong Team: Surround yourself with talented individuals who share your vision and complement your skills. A cohesive team is essential for achieving organizational goals.
- Maintain Integrity: Uphold strong ethical standards in all business dealings. Transparency, honesty, and fairness are fundamental to building trust with stakeholders.
- Stay Passionate: Your enthusiasm and belief in your venture will be contagious. Let your passion fuel your drive to succeed and inspire those around you.
Prime Insights: We would appreciate some inspiring words for our global readership panel.
Embrace the journey of continuous learning and growth. Every challenge is an opportunity to innovate and improve. Believe in the power of your dreams and the impact you can make. Stay committed to your goals, maintain your integrity, and always prioritize making a positive impact. Your passion and perseverance will pave the way for success and inspire those around you.
Together, we can shape a better future. Your insights and perspectives are invaluable in driving positive change. Let’s continue to learn, grow, and inspire one another.
