Daniel Truett Cathy is not only an American businessman but also the chairman, president and CEO of fast-food chain Chick-fil-A which was founded by his father S. Cathy. As of May 2019, his net worth stood at $6.6 billion.
Born in Georgia in 1953, Daniel earned a bachelor’s degree in BBA from Georgia Southern University in 1975. He began working fulltime for his father’s company after completing his graduation. He became the company’s CEO in 2012.
Daniel spent much of his time away from the company’s headquarters in Atlanta, attending grand food openings and visiting restaurants across the country. Started as the Director of Operations, later tuned out to be the biggest milestone of Daniel’s life when years later he became the ultimate mastermind behind this food chain.
Daniel has always infused his skills and talent into the business. His approach to Chick-fil-A leadership was both on a personal and professional basis. He has served as the president and chief operating officer of the 1700+ unit chain since 2001. He continuously worked to uphold Chick-fil-A’s heartfelt hospitality and genuine brand value to ensure that its customer’s experience an exceptional dining atmosphere while visiting his restaurants.
About 17000+ employees are employed under this food chain. It clearly shows how much he has kept his business synchronized between customer satisfaction and employee behavior. In early 2008, Chick-fil-A ranked among the top 25 ”Customer Service Champs”. In the next year, it received “Choice in Chains” award from Restaurant & Institutions magazines for 15 times in 16 years. Later in 2007, it was recognized as the top in overall service in a joint survey conducted by Zajat NBC’s “Today Show”.
It is hard to believe that Daniel’s life-changing career began at just the age of 9. After he took over his father’s company, he opened 50 more branches across the country. Being a dedicated person, he always fulfilled his responsibilities towards his business.
Daniel was more of a “customer service expert” rather than being the company’s director. His pioneering vision to cater to people’s needs was extraordinary. He is the driving force behind the company’s growth, making it a nationally recognized brand in the largest chicken chain.
Chick-fil-A focuses more on customer relationships rather than the number of transactions. Two remarkable facilities are mandatory inside the Chick-fil-A restaurants; one is the Hatch which is a place to open people’s minds to new and exciting things to build up the future of this business and the second is a 30,000 sq ft space called the Kitchen that has been recently opened for culinary development.
Under Daniel’s leadership, today Chick-fil-A is not only a fast growing restaurant but also its number of branches, sales and geographical expansion have reached tremendous heights. Its first restaurant was opened in Big Apple in 2015.
As a key figure, in championing the digital expansion of his food chain Daniel has also developed the Chick-fil-A One app which is the most downloaded app on iTunes exceeding 4 million at present.